Cookies Policy
This Policy explains what cookies are, how GemHoldings uses them, and how you can control your cookie preferences.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, or display settings) over a period of time, so you don't have to keep re-entering them whenever you return.
Similar technologies such as web beacons, pixel tags, and local storage are also covered by this Policy.
Types of Cookies We Use
- Strictly Necessary Cookies: Essential for the Platform to function "" authentication, session management, security. These cannot be disabled.
- Performance & Analytics Cookies: Help us understand how visitors interact with the Platform by collecting anonymous information. Used to improve functionality and user experience.
- Functional Cookies: Remember your preferences such as theme (dark/light mode), language, and layout choices.
- Targeting & Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of ad campaigns. Only set with your explicit consent.
Specific Cookies We Set
| Name | Purpose | Duration | Type |
|---|---|---|---|
| gem_session | Maintains your login session | Session | Strictly Necessary |
| XSRF-TOKEN | CSRF protection security token | Session | Strictly Necessary |
| gem_theme | Remembers your dark/light mode preference | 1 year | Functional |
| gem_auth_token | API authentication token | 30 days | Strictly Necessary |
| _ga | Google Analytics "" distinguishes users | 2 years | Performance |
| _gid | Google Analytics "" stores session info | 24 hours | Performance |
Third-Party Cookies
Some cookies are placed by third-party services that appear on our Platform. These include:
- Google Analytics (Google LLC): Anonymous usage analytics. Governed by Google's Privacy Policy.
- Stripe / Payment Processors: Fraud prevention and transaction security cookies during payment flows.
- Intercom / Support Chat: If enabled, a session cookie to maintain your support conversation context.
GemHoldings does not control these third-party cookies. Please refer to each provider's respective privacy policy for more information.
Managing Your Cookie Preferences
You can manage your cookie preferences in the following ways:
- Through your browser: Most browsers allow you to refuse or delete cookies through their settings. Note that disabling strictly necessary cookies will affect Platform functionality.
- Through our Cookie Banner: When you first visit the Platform, you may accept or decline non-essential cookies via the consent banner.
- Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on.
Browser-specific instructions for managing cookies are available at: allaboutcookies.org.
Contact Us
123 Financial District, London, EC2A 1NT, United Kingdom